Last updated: October 14, 2026
1. Warranty Provider
This voluntary seller warranty is provided by:
SHOP TEZY'S LLC
4050 Pennsylvania Ave, #115-227
Kansas City, MO 64111
United States
Missouri registration number: LC014485914
Contact person: Shawnte Smith
Email: shunsu92@gmail.com
Referred to below as the "Warranty Provider."
2. Scope
This warranty applies exclusively to the VE-22 Pro Vocal Effects Processor purchased directly through www.carvenexa.shop and delivered to an address in Germany.
The warranty applies only to the original purchaser. The order confirmation, invoice, or other suitable proof of purchase must be provided as evidence.
3. Warranty Period
The warranty period is five years and begins on the date the goods are delivered to the customer.
A repair or replacement provided under this warranty does not extend the original warranty period or start a new five-year warranty period, unless mandatory law requires otherwise.
4. Warranty Coverage
This warranty covers defects in materials and workmanship that arise during the warranty period while the product is used for its intended purpose.
For an approved warranty claim, the Warranty Provider will choose one of the following remedies:
- repair of the product free of charge;
- replacement with an equivalent new or refurbished product; or
- refund of the original purchase price where repair or replacement is impossible or economically unreasonable.
No processing or restocking fee is charged for an approved warranty claim.
5. Exclusions
This warranty does not cover:
- damage caused by improper operation, incorrect connection, or use contrary to the operating instructions;
- damage caused by dropping, impact, liquid, fire, electrical surges, or other external influences;
- normal wear and tear or purely cosmetic signs of use;
- consumables and accessories, including batteries, cables, power adapters, microphones, and carrying bags, unless a separate defect in materials or workmanship affecting the relevant item is established;
- damage caused by unauthorised repairs, modifications, or opening of the device;
- damage caused by unsuitable power adapters, cables, or incompatible equipment;
- loss or damage caused by inadequate packaging during a return not arranged with us;
- products whose serial number has been removed, altered, or made illegible; or
- damage first reported after the warranty period has expired.
To the extent permitted by applicable law, this warranty does not cover consequential loss, loss of use, loss of revenue, or the cost of repairs not authorised by us.
6. Making a Warranty Claim
To request warranty service, contact us before returning the product:
Email: shunsu92@gmail.com
Please provide:
- your full name;
- the order number;
- the purchase or delivery date;
- a description of the defect;
- photographs or a short video of the problem where reasonably possible; and
- a copy of the invoice or order confirmation.
We will review the request and inform you of the next steps and, where applicable, the authorised return address. Do not send the product to our business address without receiving return instructions first.
7. Shipping Costs for Approved Warranty Claims
For a warranty claim confirmed by us, customers in Germany will receive return instructions and, where available, a prepaid return shipping label.
The Warranty Provider covers the necessary standard shipping costs for the authorised return and for delivery of the repaired or replacement product.
Express shipping, unauthorised shipping methods, and returns sent without prior approval are not covered.
If inspection shows that the issue is not covered by this warranty, we will inform the customer of any potential costs before carrying out a chargeable repair or return shipment. No chargeable work will be performed without the customer's express agreement.
8. Processing Time
We normally acknowledge receipt of a warranty request within two business days.
The processing time depends on the nature and extent of the defect and the availability of appropriate replacement parts or replacement products. We will inform the customer of any material delay.
9. Replacement Products and Data Backup
A replacement product may be technically and visually equivalent and does not have to come from the same production series.
Before returning the product, the customer should back up personal settings or stored data where technically possible. Stored settings may be deleted during repair or replacement.
10. Relationship to Statutory Consumer Rights
This warranty is a voluntary additional benefit.
The consumer's statutory rights relating to defective goods, including statutory conformity and warranty rights against the seller, apply independently of this voluntary warranty and are not restricted or replaced by it.
Exercising statutory rights is free of charge where the statutory requirements are met.
11. Governing Law
The law of the U.S. state of Missouri applies, provided that this choice of law does not restrict mandatory consumer protection provisions of the country in which the consumer has their habitual residence, including mandatory consumer protection provisions of Germany and the European Union.