SHOP TEZY'S LLC operates the carvenexa.shop online store. We offer selected audio equipment for processing, enhancing, and creatively shaping vocals. Depending on the model and configuration, the products offered may be suitable for live performances, streaming, karaoke, and music recording.
Our goal is to provide clear product information, transparent prices, and an understandable ordering process. The exact package contents depend on the variant selected on the product page. Before completing your order, please review the product description and the stated package contents.
## Orders and Payment
Our online store primarily serves customers in Germany.
The only payment method currently offered is cash on delivery (COD). Payment is made when the order is delivered, in accordance with the instructions of the responsible delivery provider. Advance payment by credit card, PayPal, or bank transfer is not currently offered during checkout.
## Shipping
Orders are shipped from our fulfilment location in the United States to Germany. Shipping is free for the customer.
The estimated total delivery time is 7-15 business days. The delivery estimate displayed during checkout applies and may vary depending on the destination, shipping route, and public holidays.
Under our Shipping and Delivery Policy, applicable customs duties and import charges are paid by SHOP TEZY'S LLC. Further details are available in our Shipping and Delivery Policy.
## Returns and Customer Service
Consumers in the European Union have the applicable statutory right of withdrawal. In addition, we offer a voluntary return period of 30 days in accordance with our Return and Refund Policy. The voluntary return policy does not restrict statutory consumer rights.
Contact us before returning any goods so that we can provide the necessary return instructions.
## Company and Contact Information
**Legal operator:**
SHOP TEZY'S LLC
**Missouri registration number:**
LC014485914
**Contact person:**
Shawnte Smith
**Address:**
4050 Pennsylvania Ave, #115-227
Kansas City, MO 64111
United States
**Email:**
[shunsu92@gmail.com](mailto:shunsu92@gmail.com)
**Website:**
[https://www.carvenexa.shop](https://www.carvenexa.shop)
**Customer service hours:**
Monday to Friday
8:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.
U.S. Central Time, with daylight saving time observed where applicable
Enquiries received outside customer service hours will be handled during the next regular service period.
Further legal information is available in our Legal Notice, Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, and Terms and Conditions.