AGB
Last updated: October 14, 2026
1. Seller and Scope
These Terms and Conditions apply to orders placed by consumers through https://carvenexa.shop with the following seller:
SHOP TEZY'S LLC
4050 Pennsylvania Ave
#115-227
Kansas City, MO 64111
United States
Missouri registration number: LC014485914
Contact person: Shawnte Smith
Email: shunsu92@gmail.com
A consumer is any natural person who enters into a legal transaction primarily for purposes that are outside that person's trade, business, craft, or profession.
Any conflicting terms submitted by the customer apply only if we have expressly accepted them in text form.
2. Contract Language
The language available for concluding the contract is English.
3. Product Information
Products displayed in the online store do not constitute a legally binding offer. They are an invitation for the customer to place an order.
The essential product characteristics, package contents, price, and availability are shown on the relevant product page and during checkout.
Product images are intended to show the product actually offered. Minor differences in colour display may occur because of different screen settings. The expressly stated characteristics and package contents on the product page are decisive.
Items not expressly identified as included in the package are not part of the offer.
4. Ordering Process and Formation of the Contract
The customer places the selected product in the shopping cart and proceeds through checkout. Before submitting the order, the customer can review and correct the entered information.
By selecting the order button that clearly indicates an obligation to pay, the customer submits a binding offer to enter into a purchase contract.
An automatically generated order acknowledgement initially confirms only that the order has been received. It constitutes acceptance only where the message expressly states that the order has been accepted.
The purchase contract is formed when we expressly accept the order, confirm shipment, or dispatch the goods.
We may reject an order if the product is unavailable, the delivery address is outside the offered delivery area, the customer information is obviously incomplete or inaccurate, or there is a reasonable suspicion of fraud or misuse. We will inform the customer of a rejection without undue delay.
5. Prices, Currency, Duties, and Import Charges
All prices displayed for the German market are stated in euros (EUR) and are the final prices payable by the customer.
No shipping charge is applied for the standard delivery option offered as free shipping.
Applicable customs duties and import charges are paid by SHOP TEZY'S LLC. For an order processed correctly, the customer should not be required to pay additional import or customs fees.
If a delivery provider requests an import payment that was not disclosed during checkout, the customer should not pay it without verification and should contact us at shunsu92@gmail.com.
6. Payment Method
The only payment method offered is cash payment upon delivery, also referred to as cash on delivery or COD.
Advance payment is not required. The customer pays the total amount displayed at checkout in cash to the responsible delivery service when the order is delivered.
No payment method is available unless it is expressly displayed during checkout.
Cash-on-delivery availability may depend on the delivery address and actual support by the responsible logistics or delivery provider. If cash on delivery is unavailable for the specified address, we will inform the customer and will not process the order using a payment method that was not agreed.
7. Delivery and Delivery Area
Delivery is offered to valid delivery addresses in Germany.
Orders are generally processed within 24 hours. The estimated total delivery time is 7 to 15 business days from receipt of the order unless a different delivery time is expressly stated on the product page or during checkout.
Goods are shipped from the United States to Germany. PFC Royal Logistics may be used as the logistics provider together with an appointed German or European delivery partner.
The stated delivery time is a realistic estimate. If delivery is materially delayed, we will inform the customer as soon as reasonably possible. The customer's mandatory legal rights relating to delayed delivery remain unaffected.
The customer is responsible for providing a complete and deliverable address and accurate contact information. It may not be possible to change the delivery address after dispatch.
8. Transfer of Risk and Retention of Title
For consumers, the risk of accidental loss of or damage to the goods generally passes only when the goods are delivered to the customer or to a person designated by the customer and authorised to receive them.
The goods remain the property of SHOP TEZY'S LLC until the purchase price has been paid in full.
9. Acceptance of Cash-on-Delivery Parcels
The customer should ensure that the parcel can be accepted at the specified delivery address and that the amount shown during checkout can be paid.
A failed delivery or refusal to accept a parcel does not affect mandatory consumer rights. We may contact the customer to arrange another delivery attempt or another legally permitted solution.
10. Right of Withdrawal and Voluntary Returns
Consumers generally have a statutory 14-day right of withdrawal. Details, deadlines, return procedures, and the model withdrawal form are provided in our Return and Refund Policy.
In addition, we offer a voluntary return period of 30 days from receipt of the goods.
The voluntary return policy does not restrict the statutory right of withdrawal or any other mandatory consumer rights.
SHOP TEZY'S LLC covers the cost of approved returns in accordance with our Return and Refund Policy. No restocking fee is charged.
11. Statutory Rights for Defective Goods
The statutory rights relating to defective goods apply. In particular, the goods must correspond to the agreed description, possess the agreed characteristics, and contain the stated package contents.
If delivered goods are defective, damaged, or not the goods ordered, the customer may request the remedies available under applicable law. Depending on the circumstances and legal requirements, these remedies may include repair, replacement, a price reduction, withdrawal from the contract, or a refund.
SHOP TEZY'S LLC covers the necessary return costs for defective, damaged, incomplete, or incorrectly delivered goods.
Any additional commercial warranty does not restrict statutory rights. A commercial warranty applies only where it is expressly offered on the product page or in separate warranty terms and its scope is clearly described.
12. Inspection Following Delivery and Reporting Problems
Customers are requested to inspect the parcel following delivery for visible transport damage, missing components, and incorrect items and to notify us of any issue as soon as reasonably possible.
Failure by a consumer to report an issue immediately does not automatically result in the loss of statutory rights.
Contact for complaints:
Email: shunsu92@gmail.com
To assess the issue, we may request the order number, a description of the problem, and suitable photographs or videos where reasonably necessary and proportionate.
13. Liability
We are liable without limitation for death, personal injury, or damage to health and for loss resulting from intentional conduct or gross negligence.
Where a material contractual obligation is breached through ordinary negligence, liability is limited to the type of loss that was reasonably foreseeable at the time the contract was entered into, to the extent such a limitation is permitted by law.
Mandatory statutory liability, including liability under applicable product-liability law, and mandatory consumer rights remain unaffected.
14. Use of the Website
Website content may be used only to the extent permitted by law. In particular, the following activities are prohibited:
- unlawful or fraudulent orders;
- transmission of malicious software;
- interference with store security or functionality;
- automated access that materially disrupts store operations; and
- misuse of another person's identity or payment information.
Where there is specific evidence of misuse, we may temporarily restrict access to the website to the extent necessary and proportionate.
15. Privacy
Information about how personal data are collected, used, retained, and shared is provided in our Privacy Policy.
Bank details required to refund an order paid in cash on delivery are processed only to complete the refund and comply with applicable legal obligations.
16. Customer Service
SHOP TEZY'S LLC
4050 Pennsylvania Ave, #115-227
Kansas City, MO 64111
United States
Contact person: Shawnte Smith
Email: shunsu92@gmail.com
Service hours:
Monday to Friday
8:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.
U.S. Central Time, with daylight saving time observed where applicable
17. Mandatory Consumer Rights
Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
Nothing in these Terms and Conditions excludes or restricts any mandatory right available to German or European consumers.
18. Changes to These Terms
The version of these Terms and Conditions published at the time of the order applies to that order.
Later amendments do not apply retroactively to contracts already concluded unless the amendment is required by law or expressly agreed with the customer.
19. Final Provisions
If any provision of these Terms and Conditions is wholly or partly invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. The applicable statutory provision will replace the invalid or unenforceable provision.
Mandatory rules concerning jurisdiction and consumer protection remain unaffected.