Política de reembolso
RETURN AND REFUND POLICY
Last updated: 7 September 2026
This Return and Refund Policy applies to purchases made through CARVENEXA, operated by ENGRAVER WORLD LTD.
1. EU and EEA Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase without giving a reason within 14 days after the day on which you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you must notify us before the 14-day period expires by sending a clear statement of your decision to withdraw.
Contact details:
ENGRAVER WORLD LTD
29 St. Georges Terrace
Plymouth, England
PL2 1HS
United Kingdom
Email: talfenredwald546@gmail.com
Telephone: +44 7862 674739
Please include your full name, order number, product name, delivery address, date of delivery and a clear statement that you wish to withdraw from the purchase.
2. Return Period
After notifying us of your decision to withdraw, you must return the product within 14 days.
Please contact us before sending the product so that we can provide return instructions and confirm the return reference.
3. Return Address
Returns must be sent to:
ENGRAVER WORLD LTD
29 St. Georges Terrace
Plymouth, England
PL2 1HS
United Kingdom
The customer is responsible for ensuring that the returned parcel is properly packaged. We recommend using a tracked shipping service and retaining proof of postage.
4. Cost of Returning an Unwanted Product
The customer is responsible for the direct cost of returning an unwanted product under the statutory right of withdrawal.
We will pay or reimburse reasonable return shipping costs where the product is faulty, damaged upon delivery, incorrect or not as described.
Please contact us before returning a faulty or incorrect product. Unauthorised expedited or premium return shipping costs may not be reimbursed where a reasonable standard return service was available.
5. Condition of Returned Products
Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and operation, as they would be permitted to do in a physical shop.
Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
Where reasonably possible, the product should be returned with its supplied accessories, manuals, safety equipment and original packaging. The absence of original packaging does not automatically remove a consumer’s statutory rights.
6. Refunds Following Withdrawal
If you validly withdraw from the purchase, we will refund the payments received from you, including the cost of our least expensive standard delivery option.
Any additional cost resulting from the customer choosing a more expensive delivery option is not refundable unless otherwise required by law.
We will issue the refund no later than 14 days after receiving notice of withdrawal. We may withhold the refund until we receive the returned goods or the customer provides evidence that the goods have been sent, whichever occurs first.
Refunds will normally be made using the original payment method unless expressly agreed otherwise. No refund administration or restocking fee will be charged for a valid statutory withdrawal.
7. Faulty, Damaged, Incorrect or Non-Conforming Products
Please inspect your order promptly after delivery.
If a product is damaged, faulty, incomplete, incorrect or materially different from its description, contact us and provide:
- Your full name and order number;
- A description of the problem;
- Photographs or video showing the problem, where reasonably appropriate;
- Photographs of the packaging if the product was damaged during delivery.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction or refund.
Nothing in this policy limits or excludes any mandatory consumer rights or legal guarantee available under applicable law.
8. Order Cancellation Before Dispatch
If you ask to cancel an order before dispatch, we will make reasonable efforts to stop the shipment.
If the order has already been dispatched, you may use the applicable return and withdrawal procedure after receiving it.
9. Refund Processing Time
After a refund has been issued, the time required for it to appear in the customer’s account depends on the bank or payment provider. This processing period is outside our control.
10. Contact and Business Hours
Email: talfenredwald546@gmail.com
Telephone: +44 7862 674739
Monday to Friday: 9:00 a.m. to 5:00 p.m. UK time
Saturday, Sunday and UK public holidays: Closed