Versand
Last updated: October 14, 2026
This Shipping and Delivery Policy applies to orders placed through https://carvenexa.shop with:
SHOP TEZY'S LLC
4050 Pennsylvania Ave
#115-227
Kansas City, MO 64111
United States
Missouri registration number: LC014485914
Contact person: Shawnte Smith
Email: shunsu92@gmail.com
1. Delivery Area
We deliver to valid delivery addresses in Germany.
The customer is responsible for providing a complete and accurate delivery address, the name of an available recipient, and accurate contact information during checkout.
If an address cannot be served, we will inform the customer as soon as reasonably possible.
2. Shipping Origin
Goods are shipped from the United States to Germany.
We use PFC Royal Logistics for international transportation. Final delivery in Germany may be completed by a local, German, or European delivery provider appointed by PFC Royal Logistics.
3. Processing Time
Orders are generally processed within 24 hours after receipt.
The processing time is already included in the estimated total delivery time stated below and is not added separately to that delivery time.
It may not be possible to change the delivery address after dispatch. If you notice an address error, contact us as soon as possible at shunsu92@gmail.com.
4. Estimated Total Delivery Time
The estimated total delivery time is:
7 to 15 business days from receipt of the order
For the purposes of this policy, business days are Monday through Friday, excluding public holidays at the shipping origin or delivery destination.
The delivery period is a realistic estimate and not a guaranteed delivery date. The customer's mandatory legal rights relating to unreasonable delivery delays remain unaffected.
5. Shipping Costs
Standard shipping to Germany is free.
Shipping cost: EUR 0.00
No shipping charge will be added during checkout unless a different service has been expressly selected and displayed before the order is completed.
6. Customs Duties and Import Charges
Applicable customs duties and import charges are paid by SHOP TEZY'S LLC.
For an order processed correctly, the customer should not be required to pay additional customs or import charges.
If a shipping or delivery provider requests a customs or import payment that was not disclosed during checkout, contact us at shunsu92@gmail.com before making the payment.
7. Cash on Delivery
The only payment method offered is cash payment upon delivery, also referred to as cash on delivery or COD.
The customer pays the total amount displayed during checkout in cash to the responsible delivery provider when the order is delivered. Advance payment is not required.
Cash on delivery must actually be supported for the relevant delivery address by the appointed shipping and delivery providers. If cash on delivery is unavailable for the specified address, we will inform the customer and will not ship the order using a payment method that was not agreed.
8. Order Tracking
Where a tracking number is available, it will be provided to the customer by email or through the order-status page.
It may take some time after the shipping confirmation for the delivery provider to display the first tracking update. A temporary absence of updates does not automatically mean that the parcel has been lost.
9. Delivery Delays
International deliveries may be delayed by transportation disruption, customs clearance, public holidays, extreme weather, high delivery-provider volume, or other circumstances affecting the shipping route.
If the order has not arrived within the stated delivery period, contact us at shunsu92@gmail.com and provide your order number. We will investigate the shipping status.
This provision does not restrict the customer's mandatory legal rights relating to late delivery or non-delivery.
10. Damaged, Defective, Incomplete, or Incorrect Deliveries
Where reasonably possible, inspect the parcel for visible damage when it is delivered.
If the goods are damaged, defective, incomplete, or not the goods ordered, contact us as soon as reasonably possible at shunsu92@gmail.com.
Please provide:
- your name;
- the order number;
- a description of the problem; and
- suitable photographs or videos where reasonably necessary to assess the issue.
SHOP TEZY'S LLC covers the necessary return and handling costs for damaged, defective, incomplete, or incorrectly delivered goods.
11. Lost or Undelivered Parcels
If tracking shows that the parcel was delivered but you have not received it, first check the designated delivery location and, where appropriate, ask other members of your household or people in the immediate delivery area.
Then contact us at shunsu92@gmail.com. We will open an investigation with the shipping or delivery provider.
Where the goods are shown to have been lost or cannot be delivered, the customer's statutory rights apply. Depending on the circumstances, we will arrange a replacement or refund or cancel the order.
12. Incorrect or Incomplete Delivery Address
Review your delivery address carefully before completing the order.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, we will contact the customer to agree on the next steps.
No additional fee will be charged without prior notice and the customer's express agreement. Mandatory consumer rights remain unaffected.
13. Refused Parcels and Failed Delivery Attempts
Because payment is made in cash upon delivery, an authorised recipient who can pay the amount displayed during checkout must be available when delivery is attempted.
If a delivery attempt fails, the delivery provider may make another attempt or provide further instructions.
A failed delivery attempt or refusal to accept a parcel does not automatically result in the loss of mandatory consumer rights.
14. Contact
For questions about delivery, contact:
SHOP TEZY'S LLC
4050 Pennsylvania Ave, #115-227
Kansas City, MO 64111
United States
Contact person: Shawnte Smith
Email: shunsu92@gmail.com
Customer service hours:
Monday to Friday
8:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.
U.S. Central Time, with daylight saving time observed where applicable