Política de envío

SHIPPING POLICY

Last updated: 7 September 2026

This Shipping Policy applies to orders placed through CARVENEXA, operated by ENGRAVER WORLD LTD.

1. Order Processing and Dispatch

Orders are processed from Monday to Friday, excluding UK public holidays.

Orders confirmed on a business day are normally dispatched within 24 hours. Orders placed on Saturdays, Sundays or public holidays will begin processing on the next business day.

Orders requiring payment confirmation, address verification, telephone confirmation or additional customer information may take longer to process.

Please provide a valid telephone number and complete shipping address when placing your order and check all details carefully. We cannot dispatch an order if the telephone number or shipping address is incomplete or incorrect.

2. Shipping Origin

Orders are dispatched from the United Kingdom.

3. Estimated Delivery Time

Estimated delivery is 5 to 8 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, distance, local carrier services, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.

The estimated delivery period is not a guaranteed delivery date unless we have expressly agreed to a specific delivery date in writing.

4. Delivered Duty Paid

Orders are shipped on a Delivered Duty Paid (DDP) basis.

Applicable import duties, customs clearance charges and import taxes are paid by us. Customers should not be required to pay additional import duties or customs clearance charges upon delivery.

The total product price and any applicable shipping charges will be clearly displayed during checkout before the order is submitted.

5. Shipping Destinations

We currently ship to selected European countries available during checkout. Shipping availability and delivery estimates depend on the destination and the services provided by our delivery partners.

6. Order Tracking

Where tracking is available, tracking information will be sent to the email address provided with the order after dispatch.

Tracking information may take up to 48 hours to become active after the parcel has been handed to the carrier.

7. Delivery Responsibility

We remain responsible for the goods until they are delivered to the customer or to a person designated by the customer.

Customers should inspect the parcel upon delivery. If the parcel appears seriously damaged, please photograph the packaging and contact us promptly.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for checking the shipping address and telephone number before placing an order.

If delivery fails because the customer supplied incorrect or incomplete information, reasonable additional delivery costs may be charged before the order is shipped again. This does not affect the customer’s statutory rights.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us:

Email: talfenredwald546@gmail.com
Telephone: +44 7862 674739

Unless another delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the order is concluded, as required by applicable consumer law.

10. Business Hours

Monday to Friday: 9:00 a.m. to 5:00 p.m. UK time
Saturday, Sunday and UK public holidays: Closed