Kontaktinformationen

If you have questions about your order, delivery, return, or refund, you can contact our customer service team.

## Company

**SHOP TEZY'S LLC**  
Missouri registration number: **LC014485914**  
Contact person: **Shawnte Smith**

## Business and Mailing Address

SHOP TEZY'S LLC  
4050 Pennsylvania Ave  
#115-227  
Kansas City, MO 64111  
United States

This address may also be used for authorised returns after you have contacted us and received return instructions. Do not send goods back without registering the return in advance. Information about prepaid return labels and the return procedure is available in our Return and Refund Policy.

## Customer Service

**Email:** [shunsu92@gmail.com](mailto:shunsu92@gmail.com)  
**Website:** [https://carvenexa.shop](https://carvenexa.shop)

## Customer Service Hours

Monday to Friday  
8:00 a.m.-12:00 p.m. and 2:00 p.m.-5:00 p.m.  
U.S. Central Time, with daylight saving time observed where applicable

Outside customer service hours, you may contact us by email at any time.

## Contacting Us About an Order

When contacting us about an existing order, please provide the following information where possible:

- your full name;
- your order number;
- the email address used for the order; and
- a brief description of your enquiry.

Do not send complete bank details, identity documents, or other particularly sensitive information in your first unencrypted email.

For a refund relating to an order paid by cash on delivery, we will tell you how to provide the required bank details securely after the return has been reviewed.

## Damaged, Defective, Incomplete, or Incorrect Goods

If an item is damaged, defective, incomplete, or not the item ordered, contact us at [**shunsu92@gmail.com**](mailto:shunsu92@gmail.com).

Include suitable photographs or videos only where reasonably necessary to assess the issue. SHOP TEZY'S LLC covers the necessary return and handling costs for damaged, defective, incomplete, or incorrectly delivered goods.

## Privacy

We use personal data provided when you contact us to respond to your enquiry and comply with applicable legal obligations. Further information is available in our Privacy Policy.

## No Live Chat

We currently do not offer live chat. Please contact us by email using the address above.