Frequently Asked Questions (FAQ)
Orders and Payment
What payment method is available?
We currently accept cash on delivery (COD) only. You pay the total amount shown at checkout in cash to the responsible delivery service when your order is delivered.
No advance payment is required.
Can I pay by credit card, PayPal, or bank transfer?
No. These payment methods are not currently available at checkout.
A bank transfer is used only when a cash-on-delivery order must be refunded after a return. This does not mean that bank transfer is offered as a payment method at checkout.
In which currency will my order be charged?
Orders for Germany are displayed and charged in euros (EUR).
Can I change or cancel my order after placing it?
Please contact us as soon as possible at shunsu92@gmail.com.
If the order has not yet been shipped, we will check whether a change or cancellation is still possible. Once the order has been shipped, it may no longer be possible to change the delivery address or product.
Your statutory consumer rights remain unaffected.
Shipping and Delivery
Which countries do you deliver to?
We currently deliver to valid delivery addresses in Germany.
Where are the goods shipped from?
The goods are shipped from the United States to Germany.
Which shipping provider do you use?
We use PFC Royal Logistics for international transportation. Final delivery in Germany may be performed by an appointed local or European delivery service.
How long does delivery take?
The estimated total delivery time is 7 to 15 business days from receipt of the order.
Processing within 24 hours is already included in this total delivery time and is not added separately.
How much does shipping cost?
Standard shipping to Germany is free.
Shipping cost: EUR 0.00
Do I have to pay customs duties or import charges?
Any applicable customs duties and import charges are paid by SHOP TEZY'S LLC.
If a delivery service nevertheless requests a customs or import payment that was not disclosed at checkout, please contact us at shunsu92@gmail.com before making the payment.
Will I receive tracking information?
If a tracking number is available for your shipment, it will be sent to you by email or displayed on the order status page.
After the shipping confirmation is issued, it may take some time before the first tracking information appears.
What should I do if my order is delayed?
If your order has not arrived after 15 business days, please contact us at shunsu92@gmail.com and provide your order number. We will check the shipment status with the logistics provider.
Product
What is the VE-22 Pro?
The VE-22 Pro is an unbranded vocal harmony and voice effects processor. It is designed to process, modify, and enhance vocal signals, for example during live performances, karaoke, livestreams, and music recording.
It is not offered as a product of BOSS or any other branded manufacturer.
What are the package dimensions?
The stated package dimensions are:
29 x 25 x 14 cm
What is included in the package?
The package contents depend on the selected set variant:
Basic Set — EUR 99.00:
- 1 x VE-22 Pro main unit
- 1 x XLR cable
- 1 x power adapter
- 1 x carrying bag
- no microphone
Set with One Microphone — EUR 109.00:
- 1 x VE-22 Pro main unit
- 1 x XLR cable
- 1 x power adapter
- 1 x carrying bag
- 1 x MP-60 microphone
Set with Two Microphones — EUR 119.00:
- 1 x VE-22 Pro main unit
- 1 x XLR cable
- 1 x power adapter
- 1 x carrying bag
- 2 x MP-60 microphones
Batteries, USB-C cables, headphones, and any other accessories not expressly listed are not included.
The selected set variant, the product page, and the order summary displayed at checkout determine the contents of your order.
Are different variants available?
The main unit in all three set variants is the VE-22 Pro. The variants differ only in the package contents listed above and in the number of included MP-60 microphones.
Please select your preferred set variant before adding the product to your cart. Colors, versions, or accessories that are not expressly listed are not offered.
Is the product branded?
The product offered is unbranded. Neither the product nor its packaging may display third-party branding that could create the impression that the product originates from another manufacturer.
How should I clean the device?
For normal cleaning, use a soft microfiber cloth that is slightly damp.
Do not use highly concentrated alcohol-based cleaners, acetone, or strongly corrosive chemical solvents. These substances may damage painted surfaces, plastic parts, controls, or the display.
Do you claim that the product has CE, FCC, UKCA, or RoHS certification?
No. We state such certifications on our website only when valid and verifiable documentation is available for the specific product being offered.
We currently make no such certification claims.
Returns and Refunds
How long do I have to return an order?
Consumers generally have a statutory 14-day right of withdrawal.
In addition, SHOP TEZY'S LLC offers a voluntary return period of 30 days from the date the goods are received. This voluntary return policy does not restrict the statutory right of withdrawal.
Who pays for return shipping?
SHOP TEZY'S LLC pays the cost of approved returns.
After the return has been registered and approved, we will provide a prepaid return label for you to download and print. The return must be sent by post to the return address provided by us.
Is a restocking fee charged?
No. We do not charge a restocking or processing fee for approved returns.
How will I receive a refund if I paid by cash on delivery?
Because the order was paid for in cash upon delivery, the refund generally cannot be issued through the same payment method.
Following your express agreement, the refund will be made by bank transfer. The required bank details will be used only to process the refund and comply with legal obligations.
After receiving and inspecting the returned goods, we generally process the refund within seven days. Any mandatory statutory refund deadlines remain unaffected.
What should I do if an item is damaged, defective, incomplete, or incorrect?
Please contact us at shunsu92@gmail.com and provide your order number and a description of the problem.
Where necessary and reasonable, you may include appropriate photos or videos. SHOP TEZY'S LLC pays the necessary return-shipping and processing costs for damaged, defective, incomplete, or incorrectly delivered goods.
Customer Service
How can I contact customer service?
Company: SHOP TEZY'S LLC
Missouri registration number: LC014485914
Contact person: Shawnte Smith
Address: 4050 Pennsylvania Ave #115-227, Kansas City, MO 64111, United States
Email: shunsu92@gmail.com
Telephone: +1 925 582 1234
Website: https://carvenexa.shop
When is customer service available?
Monday to Friday
8:00 a.m.–12:00 p.m. and 2:00 p.m.–5:00 p.m.
U.S. Central Time, with daylight saving time observed
We currently do not offer live chat.