Contact Information

# Contact Information

If you have questions about a product, order, delivery, return, or refund, please contact our customer service team using the information below.

## Company Information

**SHOP TEZY'S LLC**  
Missouri registration number: **LC014485914**  
Responsible person: **Shawnte Smith**

## Business and Mailing Address

SHOP TEZY'S LLC  
4050 Pennsylvania Ave  
#115-227  
Kansas City, MO 64111  
United States

Please do not send products to this address without first contacting us and receiving return instructions. The applicable return address and return procedure will be provided after your return request has been reviewed.

## Customer Service

**Email:** [shunsu92@gmail.com](mailto:shunsu92@gmail.com)  
**Telephone:** [+1 925 582 1234](tel:+19255821234)  
**Website:** [https://www.carvenexa.shop](https://www.carvenexa.shop)

CARVENEXA is the online store operated by SHOP TEZY'S LLC. SHOP TEZY'S LLC is the website operator, seller, and contracting party for purchases made through this website.

## Customer Service Hours

Monday to Friday  
8:00 AM–12:00 PM and 2:00 PM–5:00 PM  
Central Time, USA, with daylight saving time observed

You may contact us by email outside these hours. Messages will be reviewed during the next regular customer service period.

## Contacting Us About an Order

When contacting us about an existing order, please provide:

- your full name;
- your order number;
- the email address used to place the order;
- a brief description of your request.

Please do not include complete banking information, identification documents, or other sensitive personal information in your initial unencrypted email.

## Returns and Refunds

Please contact us before returning any product. We will review your request and provide the applicable return instructions and return address.

Do not send an unsolicited return to our business address. Additional information is available in our Returns & Refunds Policy.

For refunds relating to cash-on-delivery orders, we will explain the approved refund method after the return has been received and reviewed.

## Damaged, Defective, Incomplete, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at [shunsu92@gmail.com](mailto:shunsu92@gmail.com).

Please include your order number and a description of the issue. Where reasonably necessary, we may ask you to provide appropriate photographs or videos so that we can review the matter.

## Privacy

Personal information submitted when contacting us is used to respond to your request, provide customer service, and comply with applicable legal obligations. Please see our Privacy Policy for further information.

## No Live Chat

We currently do not provide live-chat support. Please contact us by email or telephone using the details above.